Q&A.
Why is the template not aligning with the labels?
Often, it is due to some mistakes in printer settings.
Please ensure that the size of the sheet has been set as "US Letter" or "Letter", and the print scale is "Custom Scale: 100%".
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
If you're using Photoshop, please use the Borderless Letter settings.
​
​
Are there any compensation for the wasted sheets, when I'm testing the labels to see how it aligns with my printer settings?
Take a photo of the wasted sheets and send them to us via sales@thecraftiff.com
We will compensate all the wasted sheets by partial/full refund.
​
​
How do I design my own labels?
To design your labels through Canva, please view the Youtube tutorial below:
https://youtu.be/LAtVbzatQd4?si=iDgxS57gnRiJ0nFh
​
To design your labels with Avery Label maker, find the compatible Avery template model through our product description on Amazon product page or our website.
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
Go to avery.com and search for the compatible Avery template model number and click "Templates", then click the "Start Designing" red button.
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
The ink smudges when I print on the label, what should I do?
Send us:
1) The number of your printer model
2) Your Amazon Order ID
to sales@thecraftiff.com, we would investigate on the issue to improve our product.
We will also generate a refund for you through Amazon, it would be returned to your original payment method.
​
​
The labels does not work for my printer, what should I do?
Send us:
1) The number of your printer model
2) Your Amazon Order ID
to sales@thecraftiff.com, we would investigate on the issue to improve our product.
We will also generate a refund for you through Amazon, it would be returned to your original payment method.
Are there any discounts for bulk purchases?
​
We offer discount for bulk purchases. 5% off for 10 packs of labels, 10% off for 20 packs or more. For larger quantity, please contact us for further details.
​
​
Are there any rewards for product reviews?
​
Yes. We're excited to see the labels that you create! Share your experience with us on Amazon. We offer a free pack of label of any choices for every 5 stars review. For product reviews with photos, we offer $10usd cash rewards (could be redeem once for each model of labels). Simply send us a screenshot of your written review to sales@thecraftiff.com to redeem the rewards.
​
